FAQ

WHEN IS THE VIENNA PRATER OPEN? WHEN CAN I USE MY PRATERCARD?

The Wurstelprater area is open daily, all day long, with free admission.

Individual rides and attractions may have different opening hours depending on the season and weather conditions.  If it is raining heavily or very windy, most of the rides are closed, even during the summer season from March 15 to October 31.


From Monday to Friday, most rides are open from 12:00 p.m. to 10:00 p.m., and during the summer months, they open a little earlier and close a little later.

On Saturdays, Sundays, and public holidays, most Prater businesses open at 11:00 a.m. or earlier, and many stay open until midnight or later.

 

From November 1 to March 14, the Wurstelprater operates on a limited basis. This means that not all businesses are necessarily open, even in good weather.

WHERE CAN I FIND THE GTC?

You can find the General Terms and Conditions of the Pratercard here:

WHERE CAN I RECHARGE MY EXISTING PRATERCARD WITH CREDIT?

You can quickly and easily recharge your credit here in the webshop.

Go to Login

WHERE CAN I SEE MY CURRENT CREDIT?

As a registered user, you can view the balance on your Pratercard. After registering, you can add your Pratercard to your profile—you will find the PIN code you need for this under the scratch field on the back of your Pratercard.
Alternatively, you can check your balance at any Pratercard acceptance point without registering by presenting your Pratercard.

HOW DO I GET MY PRATERCARD IF I BUY IT IN THE WEBSHOP?

You can decide whether you want to receive the Pratercard by mail (+ shipping fee) or by e-mail (print@home voucher-digital delivery as pdf). Please note that shipping within Austria by mail can take up to six business days. When shipping to foreign countries, please expect a correspondingly longer delivery time.

DIGITAL DELIVERY: WHAT DOES THAT MEAN?

You can also get your Pratercard immediately! Simply select the option "digital delivery" during the order process and receive your Pratercard immediately as a print@home voucher-pdf by E-Mail. Just print it out and off you go!

HOW DO I ORDER PRATERCARDS FOR A GROUP AND/OR COMPANY?

We are happy to take orders for the Pratercard at info@pratercard.at. If you are planning your next family, company or school outing or a company celebration in the Vienna Prater, we are also happy to help with questions about events in the Vienna Prater.

MY PRATERCARD IS DEFECTIVE - WHAT CAN I DO?

If your Pratercard is defective, please send us an E-Mail with a photo of your Pratercard, as well as the card number to info@pratercard.at.

IS THERE STILL A 20% DISCOUNT ON PRATERCARD-TUESDAY?

Fantastic news in our anniversary year 2026!

Instead of just one discount per week, you can now save 10% every day when you pay with your Pratercard at participating rides.

So get started right away, buy a Pratercard, use it yourself, or give it as a gift.

 

This promotion cannot be combined with other promotions!
(e.g., Vorteilsclub offer, package deals of individual rides, etc.)

WHERE CAN I FIND AN UP-TO-DATE LIST OF PRATERCARD ACCEPTANCE POINTS?

You can find the list here:

Download
(PDF, 0.3 MB)

FURTHER QUESTIONS

Any questions missing?
Please send them to info@pratercard.at.